Aurelian
Hertia

Collecting relevant information and setting goals accordingly.

Developing digital and print educational material.

Organizing classroom-style and online seminars about product features.

Maintaining updated records of training curricula and material.

Promptly responding to customer queries via email, live chat.

Helping restaurant clients with making their online ordering system successful with food clients.

Providing training to new customer service agents.

Construct workfIows charts and diagrams; studying system capabilities writing specifications.

Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports.

Perform design or redesign of business processes to improve operational efficiency.

Understand the business requirements,problems and inventory of processes

Validate improvements with stakeholders and share new way of working

Implement automated way of working (RPA- Robotic Process Automation)

Perform design or redesign of business processes to improve operational efficiency.

Understand the business requirements,problems and inventory of processes

Validate improvements with stakeholders and share new way of working

Implement automated way of working (RPA- Robotic Process Automation)