Profile Info


Junior Dev & Trainer in the Customer Service Industry

Language:

English

German



My Skills



HTML

CSS

JAVASCRIPT

RPA


Linkedin profile



Aurelian Hertia

GIT profile



Portfolio

Contact



aurelian@hertia.ro

interests



Aurelian
Hertia

Junior UI & UX DEVELOPER

Product & Service Trainer


Work Experience



Dec 2020-Present

TCL Electronics EU

Customer Service Trainer

Collecting relevant information and setting goals accordingly.

Developing digital and print educational material.

Organizing classroom-style and online seminars about product features.

Maintaining updated records of training curricula and material.


Jun 2020-Dec 2020

GloriaFood(Oracle)

Customer Service Specialist

Promptly responding to customer queries via email, live chat.

Helping restaurant clients with making their online ordering system successful with food clients.

Providing training to new customer service agents.


Feb 2020-May 2020

Societe Generale European Business Services

Business Analyst

Construct workfIows charts and diagrams; studying system capabilities writing specifications.

Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports.


Jan 2019-Feb 2020

Vodafone

Process Designer

Perform design or redesign of business processes to improve operational efficiency.

Understand the business requirements,problems and inventory of processes

Validate improvements with stakeholders and share new way of working

Implement automated way of working (RPA- Robotic Process Automation)


Sep 2016-Jan 2019

Vodafone

Enterprise Business Unit Trainer

Perform design or redesign of business processes to improve operational efficiency.

Understand the business requirements,problems and inventory of processes

Validate improvements with stakeholders and share new way of working

Implement automated way of working (RPA- Robotic Process Automation)


Licenses & certifications



UiPath

RPA Developer Foundation

UiPath

RPA Starter Training

Avado

Digital Marketing Essentials