Junior Dev & Digital marketer
Trainer Customer Service Industry
English
German
HTML
CSS
JAVASCRIPT
DIGITAL MARKETING
RPA
Junior web dev & Digital marketer
Product & Service Trainer
Dec 2020-Present
TCL Electronics EUCustomer Service Trainer
Collecting relevant information and setting goals accordingly.
Developing digital and print educational material.
Organizing classroom-style and online seminars about product features.
Maintaining updated records of training curricula and material.
Jun 2020-Dec 2020
GloriaFood(Oracle)Customer Service Specialist
Promptly responding to customer queries via email, live chat.
Helping restaurant clients with making their online ordering system successful with food clients.
Providing training to new customer service agents.
Feb 2020-May 2020
Societe Generale European Business ServicesBusiness Analyst
Construct workfIows charts and diagrams; studying system capabilities writing specifications.
Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports.
Jan 2019-Feb 2020
VodafoneProcess Designer
Perform design or redesign of business processes to improve operational efficiency.
Understand the business requirements,problems and inventory of processes
Validate improvements with stakeholders and share new way of working
Implement automated way of working (RPA- Robotic Process Automation)
Sep 2016-Jan 2019
VodafoneEnterprise Business Unit Trainer
Perform design or redesign of business processes to improve operational efficiency.
Understand the business requirements,problems and inventory of processes
Validate improvements with stakeholders and share new way of working
Implement automated way of working (RPA- Robotic Process Automation)
Fundamentals of digital marketing
Digital Marketing Essentials
RPA Developer Foundation
RPA Starter Training