– August 2016
▪Providing support for internal and external customers regarding Office365 and Vodafone Secure Device Management
▪Relationship management between Airwatch-Vodafone and Microsoft-Vodafone.
▪ Provided support for troubleshooting new releases regarding mobile internet
▪ Implemented and finalised the develepment of new smartphone applications
▪ Analysed and proposed new strategies for the mobile internet market share
▪ Created and implemented new strategies that improved the customer service.
▪ Configured and maintained advanced sim based internet connections.
▪ Provided support for First Level agents in troubleshooting
▪ Provided trainings for new employees regarding mobile internet connectivity
▪ Provided monthly reports and sugestions regarding different internal projects
▪ Opened, configured and maintained bundle accounts by offering technical and logistical support to clients.
▪ Configured and maintained sim based internet connections.
▪ Maintained and administrated corporate accounts.
▪ Co-leaded night shift and customer service associate teams.
▪ Implemented training courses for new recruits.